Plans and pricing

How the plans work, what a credit buys, when pay-as-you-go is the right shape, and what founding-member pricing covers. The live numbers (current prices, current credit allowances) are on the pricing page; this docs page is the explainer for how the model works.

The basic shape

CueTheScene is subscription-with-credits.

Your plan gives you a monthly credit allowance plus the rate-limit and concurrency thresholds appropriate to that plan. Credits are spent per job. When you hit zero, pay-as-you-go (if you've enabled it) carries you through until the next monthly refresh.

Credits are not a billing artefact, they map to real costs. The pipeline pays per-job for Claude, ElevenLabs, Shotstack, Gemini, and the paid footage sources. The credit price reflects that cost plus the platform margin.

What a credit buys

Credits are a small unit. A long-form video costs hundreds of them, the unit is sized so the dashboard's cost preview and your spend tracking work in round numbers rather than fractions.

The pricing formula for Documentary and Listicle is fixed: 100 credits of setup plus 50 credits per target minute. There are four supported lengths:

• 8-minute video: 500 credits.
• 12-minute video: 700 credits.
• 20-minute video: 1,100 credits.
• 30-minute video: 1,600 credits.

Shorts are flat-rate: 50 credits if auto-extracted from a long-form take, 100 credits if generated from a fresh brief.

The brief form surfaces a live cost preview before you submit, so the credit hit is visible before the pipeline starts. The dashboard top rail shows your live balance.

Plans

Four plans today. Live prices and credit allowances are on the pricing page; the shape:

Starter. Solo creator, light usage, four polished videos a month at the headline 12-minute Pro rate. Single render at a time, single seat. The lightest commitment.

Creator. Active channel, twelve videos a month, two renders running in parallel so you stop waiting in line. Single seat. The workhorse plan for a serious creator.

Pro. Daily-upload-capable channels, thirty-plus videos a month, three renders in parallel, three team seats. The plan most full-time long-form operators land on.

Scale. Multi-channel operations, agencies, the maximum allowance, five renders firing at once, ten team seats. Includes a founder onboarding call.

You can upgrade or downgrade between plans at any time; the change applies at the next monthly billing cycle. Founding-member discounts (see below) carry across plan changes, so a slot-47 holder who started on Creator and moves to Pro keeps the 30 percent off on the new plan.

Pay-as-you-go

Auto-PAYG is the overage path. When you burn your monthly allocation and have auto-PAYG enabled, the next jobs auto-bill at the metered rate of £0.024 per credit (so a 12-minute video on PAYG costs about £17). The monthly cap stops a runaway, the default is £200 per month and you can raise, lower, or disable it from Settings → Billing.

The cap nudge surfaces on the dashboard once month-to-date PAYG spend crosses 80 percent of the cap. A single, polite "you're approaching your cap" banner, not a wall of warnings. You can raise the cap (one-click step is £100), lower it, or switch auto-PAYG off entirely.

If auto-PAYG is OFF and you hit zero credits, the brief form refuses new submissions and points you at top-up. Top-ups are one-time credit packs at the same £0.024 effective rate (the 500-pack for £12, 2,000 for £39, 10,000 for £149).

Refunds

The refund policy is on the terms of service page. The short version:

• Failed renders (the pipeline errors before producing an MP4) refund automatically. You don't need to ask.
• Renders you didn't like (the pipeline produced an MP4 you'd rather not publish) are a case-by-case email. Drop the job ID and a sentence on what didn't work to hello@cuethescene.com within seven days.
• Unused credits on a cancelled subscription don't refund automatically but can be argued for in cases of unused full months, same email path.

Founding-member pricing

The first hundred subscribers get permanent discounts on every plan tier. The discount is locked in at signup and survives plan changes, cancellations, and re-subscriptions.

Slots are assigned in signup order. Slot 47 belongs to user_X forever, even after they cancel; re-subscribing brings the founding-member price back, not a fresh slot. The slot count is visible on the pricing page and the dashboard top rail until the cap is reached.

After the hundredth founding-member slot is filled, the offer is closed permanently. There won't be a second cohort.

Trading entity

CueTheScene is a trading name of MARKETEZEAI LTD (Companies House 16787865, ICO ZC119363), a UK company. Registered office: 10 Shaw Green Crescent, Euxton, Chorley, PR7 6QR. The invoice you'll see on your billing statement carries this name.

VAT: not yet registered (under the threshold). UK customers and the rest of the world see GBP-denominated invoices.

What's next

If you're trying to budget for the next quarter, the dashboard's credits-burned-in-window chart (Settings → Billing → Usage) is the honest answer. It shows how many credits you've actually spent over the last 7 / 30 / 90 days, which is a better predictor than the per-plan allowance number.

Cheers,
Carl